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Sense-Making View of Knowledge Management: Theoretical Development and Empirical Validation

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  • Dong Kyoon Yoo

    (Virginia State University, 1 Hayden Dr., Petersburg, VA 23806, USA)

Abstract

The dynamics of knowledge management (KM) have evolved from the information-processing view of KM to the sense-making view of KM. The information-processing view of KM has been prevalent in the slow-paced, predicable environment. The sense-making view of KM, on the other hand, emerges in the environment where the fast, unpredictable pace of change is salient. Despite its significant and growing importance, there is a limited and fragmented understanding of the sense-making view of KM. This study addresses the issue of how the sense-making view of KM can be embodied by presenting and testing a research model. Data collected from 208 interdisciplinary teams were used to examine the research model by structural equation modeling. Results indicate that cognitive empowerment has a significant impact on perspective taking. Trust and media richness are critical determinants of cognitive empowerment. This study provides important insights of the role of cognition and behaviour in building the sense-making view of KM.

Suggested Citation

  • Dong Kyoon Yoo, 2011. "Sense-Making View of Knowledge Management: Theoretical Development and Empirical Validation," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 10(01), pages 37-49.
    • Handle: RePEc:wsi:jikmxx:v:10:y:2011:i:01:n:s021964921100281x
    DOI: 10.1142/S021964921100281X
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    References listed on IDEAS

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    1. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    2. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    3. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    4. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    5. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    6. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
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    Cited by:

    1. Dong Kyoon Yoo, 2017. "Impacts of a Knowledge Sharing Climate and Interdisciplinary Knowledge Integration on Innovation," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-23, June.

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