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Investigating Barriers to Knowledge Management Success: A Conceptual Model and a Comparative Case Analysis

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  • Chihab BenMoussa

    (Department of Information Technologies, Abo Akademi University, Finland)

Abstract

What barriers obstruct the success of knowledge management programs? This paper has integrated studies on the barriers to knowledge management (KM) into a theoretical framework. Based on this framework, five cases documenting failed KM initiatives were analysed. The analysis gives a clear picture about why certain KM projects fail. The high failure rate of KM can be explained by the supply-IT based approach many organisations adopt when it comes to their KM programs. To increase the success rate of KM projects, companies should go beyond the one-dimensional thinking, e.g. technology, and adopt an approach where all the ingredients of KM operate in a synchronised way.

Suggested Citation

  • Chihab BenMoussa, 2010. "Investigating Barriers to Knowledge Management Success: A Conceptual Model and a Comparative Case Analysis," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 9(04), pages 303-318.
    • Handle: RePEc:wsi:jikmxx:v:09:y:2010:i:04:n:s0219649210002693
    DOI: 10.1142/S0219649210002693
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    Cited by:

    1. Karkin, Naci & Janssen, Marijn, 2014. "Evaluating websites from a public value perspective: A review of Turkish local government websites," International Journal of Information Management, Elsevier, vol. 34(3), pages 351-363.

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