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Trends Shaping Public Sector Transformation: Knowledge Management, E-Government and Enterprise Architecture

Author

Listed:
  • David E. McNabb

    (Pacific Lutheran University, Tacoma WA, USA)

  • J. Thad Barnowe

    (Pacific Lutheran University, Tacoma WA, USA)

Abstract

This paper examines three converging trends in the public sector in the early years of the 21st century: the loss of critical knowledge due to large numbers of retiring government workers, the increasing demand for information and communications technology needed to maintain growth in the scale and scope of e-government, and the requirement to parlay investments in enterprise architecture into effective knowledge management and service delivery efficiency. It includes brief historical reviews of each of these trends, their implementation, and how they are being integrated into initiatives for transforming governments from reactive, bureaucratic systems to visionary, proactive, market-oriented learning organisations. The paper concludes with a discussion of the role played by changes in public sector organisational cultures in successfully addressing these three trends and achieving goals of transformation.

Suggested Citation

  • David E. McNabb & J. Thad Barnowe, 2009. "Trends Shaping Public Sector Transformation: Knowledge Management, E-Government and Enterprise Architecture," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 8(01), pages 25-34.
    • Handle: RePEc:wsi:jikmxx:v:08:y:2009:i:01:n:s0219649209002178
    DOI: 10.1142/S0219649209002178
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    Cited by:

    1. Bokolo Anthony Jnr & Sobah Abbas Petersen, 2023. "Using an extended technology acceptance model to predict enterprise architecture adoption in making cities smarter," Environment Systems and Decisions, Springer, vol. 43(1), pages 36-53, March.
    2. Danilo Magno Marchiori & Emerson Wagner Mainardes & Ricardo José Rodrigues, 2024. "Bridging Culture and Technology: A Study of E-Government Adoption," Public Organization Review, Springer, vol. 24(3), pages 885-905, September.

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