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Systematic Knowledge Auditing: A Case Study in a Power Utility Company

Author

Listed:
  • W. Y. Shek

    (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong)

  • C. F. Cheung

    (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong)

  • W. B. Lee

    (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong)

  • Y. Y. Chong

    (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong)

Abstract

Managing knowledge of plant maintenance in a power utility company is vital to the provision of a safe and reliable electricity supply to two million domestic and commercial customers. The business is built on a lot of expertise, techniques and experience of all of its employees from engineering, maintenance, safety and environmental control, to quality assurance. Knowledge auditing is usually carried out as the first critical step in the implementation of any Knowledge Management programmes in power utility companies. Although various knowledge auditing approaches have been proposed by some researchers and practitioners, there is a lack of a systematic approach in the way it is conducted, and the audit practice varies with different industries and companies. This paper presents a systematic knowledge audit approach, which has been successfully trial-implemented in a power plant.

Suggested Citation

  • W. Y. Shek & C. F. Cheung & W. B. Lee & Y. Y. Chong, 2007. "Systematic Knowledge Auditing: A Case Study in a Power Utility Company," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 6(04), pages 231-239.
    • Handle: RePEc:wsi:jikmxx:v:06:y:2007:i:04:n:s0219649207001809
    DOI: 10.1142/S0219649207001809
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    Cited by:

    1. Abdelkader Daghfous & Taisier Zoubi, 2017. "An Auditing Framework for Knowledge-Enabled Supply Chain Management: Implications for Sustainability," Sustainability, MDPI, vol. 9(5), pages 1-16, May.

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