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KM Implementation and Its Influence on Performance: An Empirical Evidence from Malaysian Multimedia Super Corridor (MSC) Companies

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  • Siong Choy Chong

    (Faculty of Business and Law, Multimedia University, Jalan Ayer Keroh Lama, 75450, Melaka, Malaysia)

Abstract

This paper investigates how information technology (IT) companies in Malaysia, particularly those with Multimedia Super Corridor (MSC) status, perceived the importance and degree of implementation of knowledge management (KM) success factors in their organisations and how these factors impact on their performance. Data were generated from a questionnaire survey of 427 middle managers from 194 MSC-status companies operating in Malaysia. Although the IT companies are highly aware of the importance of KM, the factors were only moderately implemented, with the exclusion of removal of organisational constraints. Some significant interactions were found between the KM success factors and organisational performance. Such significant findings provide important information on whether the MSC-status companies perceived KM as important to their success. In addition, based on the empirical results, recommendations are made on how the companies could improve their performance by narrowing the gaps through better organising their KM practices from the right perspective. This paper provides new information not only in terms of filling the gap of the newness of KM practices in Malaysia, it also has implications on the relationships between KM success factors and the performance of the MSC-status IT organisations in Malaysia.

Suggested Citation

  • Siong Choy Chong, 2006. "KM Implementation and Its Influence on Performance: An Empirical Evidence from Malaysian Multimedia Super Corridor (MSC) Companies," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 5(01), pages 21-37.
    • Handle: RePEc:wsi:jikmxx:v:05:y:2006:i:01:n:s0219649206001293
    DOI: 10.1142/S0219649206001293
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    Cited by:

    1. Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    2. Ibrahim S. Abdullah, 2017. "Influences of Knowledge Sharing on Individual Performance in Saudi Organisations," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-15, June.

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