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A Scorecard for Supporting Enterprise Knowledge Management

Author

Listed:
  • Kathryn Cormican

    (CIMRU, Department of Industrial Engineering, National University of Ireland, Galway, Ireland)

  • David O'Sullivan

    (CIMRU, Department of Industrial Engineering, National University of Ireland, Galway, Ireland)

Abstract

Enterprise knowledge management is becoming a critical component of competitive success. Managers must ensure that they can successfully generate, leverage and reuse knowledge assets in their organisations. In this view, they must seek to develop an environment that promotes effective knowledge management initiatives. Self-assessment scorecards can help managers and decision-makers ascertain whether they are incorporating best practices in terms of knowledge management initiatives. This paper presents findings from an exploratory case study analysis. Specifically, it presents a knowledge management scorecard expressly designed to help managers measure their performance in terms of knowledge management against best practice. It helps to provide an overview of a company's strengths and areas for improvement with regard to knowledge management, highlighting those areas that require attention. In this view, it serves as a checklist for effective knowledge management.

Suggested Citation

  • Kathryn Cormican & David O'Sullivan, 2003. "A Scorecard for Supporting Enterprise Knowledge Management," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 2(03), pages 191-201.
    • Handle: RePEc:wsi:jikmxx:v:02:y:2003:i:03:n:s0219649203000395
    DOI: 10.1142/S0219649203000395
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    Citations

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    Cited by:

    1. Kathryn Cormican & Chen Meng & Suzana Sampaio & Qiong Wu, 2021. "Towards Sustainable Knowledge Sharing Practices: An Analysis of Organizational Level Enablers," Sustainability, MDPI, vol. 13(23), pages 1-18, November.
    2. Olufemi A. Ogunkoya & Emmanuel Y. Ogundele & Adeola E. Adetayo, 2021. "Knowledge Transfer and Business Performance: A Study of Manufacturing Organizations in Ogun State, the Federal Republic of Nigeria," Business & Management Compass, University of Economics Varna, issue 1, pages 86-101.

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