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A User-centric Office Framework for Knowledge Workers

Author

Listed:
  • Hung-Sheng Chiu

    (Advanced e-Commerce Technology Laboratory, Institute for Information Industry, Taiwan, ROC;
    Institute of Management Science, National Chiao-Tung University, Hsinchu, Taiwan, ROC)

  • Chyan Yang

    (Institute of Management Science, National Chiao-Tung University, Hsinchu, Taiwan, ROC)

Abstract

This article describes a successful experience on a software project of Technology Development Program (TDP) of Ministry Of Economic Affairs (MOEA) in Taiwan. It describes the design and implementation of a smart office task framework to automate system integration and to enable user-centric application. To achieve the goal of implicit knowledge accumulation and inheritance, we developed a service framework at the backend for integrating diverse systems seamlessly and an interface agent at the front for hiding complex efforts on manually binding different systems. Based on years of experience in components-based system development with multilayered flow architecture, the ACT (Advanced e-Commerce Technology) laboratory adapted Web Services to wrap various existing systems into a general RPC/RMI format, used ontology to define and integrate new functionalities semantically, and took advantage of agents to enable a user-centric office environment. The design rationale, application scenario, architecture, and future plan are presented.

Suggested Citation

  • Hung-Sheng Chiu & Chyan Yang, 2002. "A User-centric Office Framework for Knowledge Workers," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 1(02), pages 155-163.
    • Handle: RePEc:wsi:jikmxx:v:01:y:2002:i:02:n:s0219649202000467
    DOI: 10.1142/S0219649202000467
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    Cited by:

    1. John Cawley & Kosali I. Simon, 2003. "The Impact of Macroeconomic Conditions on the Health Insurance Coverage of Americans," NBER Chapters, in: Frontiers in Health Policy Research, Volume 6, pages 87-114, National Bureau of Economic Research, Inc.

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