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Description of Crowdsourcing and AI-Based Tool for Knowledge Management and Systems Change in Public Services

Author

Listed:
  • Sanna Ulmanen

    (Faculty of Education and Culture, Tampere University, Ã…kerlundinkatu 5, Tampere 33014, Finland)

  • Mari Hirvonen

    (��Itla Children’s Foundation, Siltasaarenkatu 8-10, Helsinki 00530, Finland)

  • Peter Tattersall

    (��Hahmota Oy, Fiskars, 10470, Finland)

  • Tiina Ristikari

    (��Itla Children’s Foundation, Siltasaarenkatu 8-10, Helsinki 00530, Finland)

  • Vincent Kuo

    (�Department of Civil Engineering, Aalto University, Otaniemi, Espoo, Finland)

  • Pertti Virta

    (�Northern Competence and Support Center, Kirjaamo PL 10 90029 POHDE, Finland)

  • Tanja Jurvonen

    (��City of Tampere, Frenckellinaukio 2 B, PL 487, 33101 Tampere, Finland)

  • Mika Niemelä

    (*Research Unit of Population Health, Faculty of Medicine, University of Oulu, Oulu, Finland)

Abstract

This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.

Suggested Citation

  • Sanna Ulmanen & Mari Hirvonen & Peter Tattersall & Tiina Ristikari & Vincent Kuo & Pertti Virta & Tanja Jurvonen & Mika Niemelä, 2024. "Description of Crowdsourcing and AI-Based Tool for Knowledge Management and Systems Change in Public Services," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 21(04), pages 1-29, June.
    • Handle: RePEc:wsi:ijitmx:v:21:y:2024:i:04:n:s0219877024500275
    DOI: 10.1142/S0219877024500275
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