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Critical Success Factors for Implementing Cloud ERP in SMEs: A Systematic Review

Author

Listed:
  • Leonardo Moro Barbieri

    (Business School, Unisinos University, Av. Dr. Nilo Peçanha, 1600, Porto Alegre, RS 91330-002, Brazil)

  • Michele Kremer Sott

    (Business School, Unisinos University, Av. Dr. Nilo Peçanha, 1600, Porto Alegre, RS 91330-002, Brazil)

  • Jefferson Marlon Monticelli

    (Business School, Unisinos University, Av. Dr. Nilo Peçanha, 1600, Porto Alegre, RS 91330-002, Brazil)

Abstract

Digital transformation has transformed the business processes and operations of firms worldwide. Companies need to adopt new technologies capable of automating and boosting the business to maintain competitiveness in a global market. This study aims to identify the critical success factors (CSFs) that impact Cloud ERP implementation in small and medium enterprises (SMEs). A systematic literature review was conducted with the support of the PRISMA-P. The identified factors were classified following the technology–organization–environment (TOE) framework. The CSFs that stood out most were system compatibility with the organization’s needs, data security, and senior management commitment support. This study contributes to the literature by identifying and grouping the CSFs that most impact the implementation of Cloud enterprise resource planning (ERP) in SMEs and to the practice by serving as a guide for managers and decision-makers of SMEs.

Suggested Citation

  • Leonardo Moro Barbieri & Michele Kremer Sott & Jefferson Marlon Monticelli, 2024. "Critical Success Factors for Implementing Cloud ERP in SMEs: A Systematic Review," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 21(02), pages 1-21, April.
    • Handle: RePEc:wsi:ijitmx:v:21:y:2024:i:02:n:s0219877024300039
    DOI: 10.1142/S0219877024300039
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