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Identifying Causal Relationships in a Strategy Map Using ANP and Multi-Objective Integer Optimization Model

Author

Listed:
  • Luis E. Quezada

    (Department of Industrial Engineering, Universidad de Santiago de Chile, (USACH) Avenida Ecuador 3769, Santiago 9170124, Chile)

  • Héctor López-Ospina

    (��Faculty of Engineering and Applied Sciences, Universidad de los Andes, Chile)

  • Miguel à ngel González

    (��Department of Industrial Engineering, Universidad Autónoma de Chile, Pedro de Valdivia 425, Santiago 7500912, Chile)

  • Astrid Oddershede

    (Department of Industrial Engineering, Universidad de Santiago de Chile, (USACH) Avenida Ecuador 3769, Santiago 9170124, Chile)

  • Pedro Palominos

    (Department of Industrial Engineering, Universidad de Santiago de Chile, (USACH) Avenida Ecuador 3769, Santiago 9170124, Chile)

Abstract

This paper presents a method for identifying causal relationships between strategic objectives within a strategy map of a Balanced Scorecard. Strategy maps are modeled as a network of strategic objectives (nodes) and causal relationships (directed arcs). The nodes are also grouped into clusters that represent the perspectives of a Balanced Scorecard: (a) Finances, Clients, Internal Processes and Growth and Learning. The method uses the Analytic Network Process (ANP) to establish the importance of every relationship and uses a multi-objective integer linear programming model to select the relationships to be included within a strategy map of a company. The method provides a method that optimizes the selection of the relationships to be included in a strategy map. An illustration of the application of the method in a manufacturing company is presented.

Suggested Citation

  • Luis E. Quezada & Héctor López-Ospina & Miguel à ngel González & Astrid Oddershede & Pedro Palominos, 2024. "Identifying Causal Relationships in a Strategy Map Using ANP and Multi-Objective Integer Optimization Model," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 23(03), pages 1261-1299, May.
    • Handle: RePEc:wsi:ijitdm:v:23:y:2024:i:03:n:s0219622023500396
    DOI: 10.1142/S0219622023500396
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