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The Automation of Management Decisions: A Systematic Review and Research Agenda of the Factors Influencing the Decision to Increase the Level of Automation

Author

Listed:
  • Lorenz Rossmann

    (EBS Business School, EBS Universität für Wirtschaft und Recht, Rheingaustraße 1, 65375 Oestrich-Winkel, Germany)

  • Andreas Wald

    (School of Business and Law, University of Agder, Universitetsveien 25, 4630 Kristiansand, Norway)

Abstract

Driven by promises of better and quicker decision-making, research on applications of technologies such as artificial intelligence in automating management decisions is increasing. However, the factors influencing the decision to increase the level of automation of a given management decision have remained a sidenote in the literature. In this systematic literature review, we organize these factors from the fragmented and heterogeneous research landscape concerned with automating management decisions. Using a systematically derived sample of research, we categorize and distill a multitude of factors into four themes: goals, foundations, design considerations, and application. We propose positive influences of six factors and a negative influence of one, namely costs, on the decision to increase the level of automation of a management decision. Finally, based on these propositions, we derive an agenda to guide future research.

Suggested Citation

  • Lorenz Rossmann & Andreas Wald, 2024. "The Automation of Management Decisions: A Systematic Review and Research Agenda of the Factors Influencing the Decision to Increase the Level of Automation," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 23(01), pages 107-140, January.
    • Handle: RePEc:wsi:ijitdm:v:23:y:2024:i:01:n:s021962202330001x
    DOI: 10.1142/S021962202330001X
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