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A Model Based On Fuzzy Linguistic Information To Evaluate The Quality Of Digital Libraries

Author

Listed:
  • F. J. CABRERIZO

    (Department of Software Engineering and Computer Systems, Distance Learning University of Spain (UNED), Madrid 28040, Spain)

  • J. LÓPEZ-GIJÓN

    (Department of Library Science, University of Granada, Granada 18071, Spain)

  • A. A. RUÍZ

    (Department of Library Science, University of Granada, Granada 18071, Spain)

  • E. HERRERA-VIEDMA

    (Department of Computer Science and Artificial Intelligence, University of Granada, Granada 18071, Spain)

Abstract

The Web is changing the information access processes and it is one of the most important information media. Thus, the developments on the Web are having a great influence over the developments on others information access instruments as digital libraries. As the development of digital libraries is to satisfy user need, user satisfaction is essential for the success of a digital library. The aim of this paper is to present a model based on fuzzy linguistic information to evaluate the quality of digital libraries. The quality evaluation of digital libraries is defined using users' perceptions on the quality of digital services provided through their Websites. We assume a fuzzy linguistic modeling to represent the users' perception and apply automatic tools of fuzzy computing with words based on the LOWA and LWA operators to compute global quality evaluations of digital libraries. Additionally, we show an example of application of this model where three Spanish academic digital libraries are evaluated by fifty users.

Suggested Citation

  • F. J. Cabrerizo & J. López-Gijón & A. A. Ruíz & E. Herrera-Viedma, 2010. "A Model Based On Fuzzy Linguistic Information To Evaluate The Quality Of Digital Libraries," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 9(03), pages 455-472.
    • Handle: RePEc:wsi:ijitdm:v:09:y:2010:i:03:n:s0219622010003907
    DOI: 10.1142/S0219622010003907
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    Cited by:

    1. F. J. Cabrerizo & J. López-Gijón & M. A. Martínez & J. A. Morente-Molinera & E. Herrera-Viedma, 2017. "A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(01), pages 225-244, January.
    2. Heradio, Rubén & Cabrerizo, Francisco Javier & Fernández-Amorós, David & Herrera, Manuel & Herrera-Viedma, Enrique, 2013. "A fuzzy linguistic model to evaluate the quality of Library 2.0 functionalities," International Journal of Information Management, Elsevier, vol. 33(4), pages 642-654.

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