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A Systematic Approach For The Selection Of Business Processes For E-Enablement

Author

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  • SA'ED M. SALHIEH

    (Industrial Engineering Department, Faculty of Engineering and Technology, The University of Jordan, Amman, 11942, Jordan)

Abstract

This paper introduces a selection approach that conveys to management where to focus organizational resources to gain the maximum benefit of converting to e-business, by making an educated decision regarding which business processes should be e-enabled (converted to electronic delivery) first. The selection model is based on criteria developed using two proposed axioms: the benefit axiom and the effort axiom. The benefit axiom addresses the company's needs in terms of expected gains manifested in cost saving and/or time savings; while the effort axiom addresses the technical point of view of e-enablement in terms of the amount of effort needed to e-enable business processes. The two axioms are incorporated to construct a multi-criteria selection model using the Analytic Hierarchy Process.

Suggested Citation

  • Sa'Ed M. Salhieh, 2007. "A Systematic Approach For The Selection Of Business Processes For E-Enablement," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 6(04), pages 649-669.
    • Handle: RePEc:wsi:ijitdm:v:06:y:2007:i:04:n:s021962200700268x
    DOI: 10.1142/S021962200700268X
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    Cited by:

    1. Rajenlall Siriram, 2012. "A Soft and Hard Systems Approach to Business Process Management," Systems Research and Behavioral Science, Wiley Blackwell, vol. 29(1), pages 87-100, January.

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