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A Telecommunication'S Lean Management Information System For The Utility Industry

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  • BAHADOR GHAHRAMANI

    (Information Systems and Quantitative Analysis, College of Information Science and Technology, University of Nebraska at Omaha, Omaha, Nebraska, 68182-0116, USA)

Abstract

The system designers and developers (SD&Ds) of a leading global Fortune 500 telecommunication corporation developed a Lean Management Information System (LMIS) for a Metropolitan Utility Company (MUC) located in the United States. The MUC needed a state-of-the-art information system to provide services for its expanding customer base, which was projected to grow at a rate of approximately 2.4% annually over the next ten years. This paper compares the legacy system with the LMIS and discusses lean management principles employed to design and develop the new system.

Suggested Citation

  • Bahador Ghahramani, 2003. "A Telecommunication'S Lean Management Information System For The Utility Industry," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 2(04), pages 693-715.
    • Handle: RePEc:wsi:ijitdm:v:02:y:2003:i:04:n:s0219622003000902
    DOI: 10.1142/S0219622003000902
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