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Fostering User Involvement In Collaborative Innovation Spaces: Insights From Living Labs

Author

Listed:
  • JUDY HONG HUANG

    (School of Business and Law, University of Stavanger, Stavanger, Norway)

  • TATIANA A. IAKOVLEVA

    (School of Business and Law, University of Stavanger, Stavanger, Norway)

  • JOHN BESSANT

    (School of Business and Law, University of Stavanger, Stavanger, Norway)

Abstract

Innovation studies have shown a growing interest in collaborative approaches, particularly user co-creation within innovation spaces. This qualitative study delves into the intricate dynamics of user involvement in fostering user-centric innovation within living labs. Through interviews with 22 informants across 14 countries from 2021 to 2022, this study presents a comprehensive framework outlining four pivotal phases of involvement: recruitment, motivation, co-creation, and relation. Through a nuanced exploration of the critical factors shaping each, the research illuminates ongoing debates and consensus surrounding the orchestration of the co-creation process and the vital role of living labs in cultivating innovations. By offering insights into the co-creation process with users, the study underscores the approaches adopted by living labs to achieve sustainable outcomes in user-centric innovation. These findings provide valuable knowledge that can aid practitioners in navigating challenges related to user engagement, thereby advancing user-centric innovation initiatives.

Suggested Citation

  • Judy Hong Huang & Tatiana A. Iakovleva & John Bessant, 2024. "Fostering User Involvement In Collaborative Innovation Spaces: Insights From Living Labs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 28(07n08), pages 1-33, October.
    • Handle: RePEc:wsi:ijimxx:v:28:y:2024:i:07n08:n:s1363919624500324
    DOI: 10.1142/S1363919624500324
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