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Investigating The Innovation Impacts Of User-Centred And Participatory Strategies Adopted By European Living Labs

Author

Listed:
  • CLAUDIO DELL’ERA

    (Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Piazza L. da Vinci 32 - 20133 Milano, Italy)

  • PAOLO LANDONI

    (Politecnico di Torino, Department of Management and Production Engineering, Corso Duca degli Abruzzi, 24 - 10129 Torino (TO), Italy)

  • SARA JANE GONZALEZ

    (Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Piazza L. da Vinci 32 - 20133 Milano, Italy)

Abstract

The advantages of innovation strategies that are based on collaboration with users have been demonstrated by several studies, which have highlighted emerging shifts from a user-centred approach (in which the user is a subject) to a participatory one (in which the user is a partner). The Living Lab methodology, which is a design research methodology aimed at co-creating innovation through the involvement of aware users in a real-life setting, can provide new perspectives in the passage from user-centred to participatory design. In this paper, answers received by 92 Living Labs belonging to the European Network of Living Labs are used to (i) investigate the strategies adopted by Living Labs to involve users in their innovation processes and (ii) analyse the relationships between strategies and achieved innovation performance outcomes. The user-centred strategy positively impacts all innovation performance outcomes (e.g., time, cost, quality and go to market), but only time performance shows a significant difference between non-adopters and adopters. Observing user behaviors, capturing user insights and receiving user feedback positively impact the efficiency of innovation projects and allow them to be concluded in a timely manner. The participatory strategy shows that adopters are characterised by a significantly higher percentage of projects that are able to reach the market by moving from the research stage to the innovation stage. Practices such as co-design, collaboration through digital platforms and development of experience prototypes allow for the achievement of better results in terms of quality and, consequently, marketability of the project outcome, but reduce the efficiency of the innovation project in terms of time and cost.

Suggested Citation

  • Claudio Dell’Era & Paolo Landoni & Sara Jane Gonzalez, 2019. "Investigating The Innovation Impacts Of User-Centred And Participatory Strategies Adopted By European Living Labs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(05), pages 1-20, June.
    • Handle: RePEc:wsi:ijimxx:v:23:y:2019:i:05:n:s1363919619500488
    DOI: 10.1142/S1363919619500488
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    References listed on IDEAS

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    1. Eric von Hippel, 1986. "Lead Users: A Source of Novel Product Concepts," Management Science, INFORMS, vol. 32(7), pages 791-805, July.
    2. Van Looy, Bart & Landoni, Paolo & Callaert, Julie & van Pottelsberghe, Bruno & Sapsalis, Eleftherios & Debackere, Koenraad, 2011. "Entrepreneurial effectiveness of European universities: An empirical assessment of antecedents and trade-offs," Research Policy, Elsevier, vol. 40(4), pages 553-564, May.
    3. Niklas Z. KVISELIUS & Per ANDERSSON & Håkan OZAN & Mats EDENIUS, 2009. "Living Labs as Tools for Open Innovation," Communications & Strategies, IDATE, Com&Strat dept., vol. 1(74), pages 75-94, 2nd quart.
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    Cited by:

    1. Kelly Bronson & Rachana Devkota & Vivian Nguyen, 2021. "Moving toward Generalizability? A Scoping Review on Measuring the Impact of Living Labs," Sustainability, MDPI, vol. 13(2), pages 1-16, January.
    2. Ghasemzadeh, Khatereh & Bortoluzzi, Guido & Yordanova, Zornitsa, 2022. "Collaborating with users to innovate: A systematic literature review," Technovation, Elsevier, vol. 116(C).
    3. Katharina Greve & Riccardo De Vita & Seppo Leminen & Mika Westerlund, 2021. "Living Labs: From Niche to Mainstream Innovation Management," Sustainability, MDPI, vol. 13(2), pages 1-25, January.

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