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Intellectual Capital And Innovations: Is Organisational Capital A Missing Link In The Service Sector?

Author

Listed:
  • AHMED ELSETOUHI

    (School of Management, Plymouth University, UK;
    Faculty of Commerce, Mansoura University, Egypt)

  • IBRAHIM ELBELTAGI

    (Plymouth Graduate School of Management, Plymouth University, Mast House, Sheperd's Wharf, 24 Sutton Rd, Plymouth, Devon, PL4 0HJ, UK)

  • MOHAMED YACINE HADDOUD

    (Plymouth Graduate School of Management, Plymouth University, Mast House, Sheperd's Wharf, 24 Sutton Rd, Plymouth, Devon, PL4 0HJ, UK)

Abstract

This paper analyses the direct and indirect effects of social capital (SC), human capital (HC) and customer capital (CC) on the different types of innovations via organisational capital (OC) in the service sector. The study gathered data from 198 managers in the Egyptian banks (54% response rate). The research findings indicate that product, process and organisational innovations are positively associated with OC, SC and HC have direct and indirect positive effects on both product and organisational innovation via OC. It seems that SC and HC do not have a direct influence on process innovation because OC fully mediates the relationship between SC, HC and process innovation. This study explored the direct and indirect positive effects of CC on three types of innovation through OC. Additionally, all organisational, process and product innovations are found to be inter-correlated. The most significant influence of intellectual capital (IC) is on product innovation, followed by organisational innovation, whereas the least significant influence is on process innovation.

Suggested Citation

  • Ahmed Elsetouhi & Ibrahim Elbeltagi & Mohamed Yacine Haddoud, 2015. "Intellectual Capital And Innovations: Is Organisational Capital A Missing Link In The Service Sector?," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(02), pages 1-29.
    • Handle: RePEc:wsi:ijimxx:v:19:y:2015:i:02:n:s1363919615500206
    DOI: 10.1142/S1363919615500206
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    Citations

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    Cited by:

    1. Asiaei, Kaveh & Jusoh, Ruzita, 2017. "Using a robust performance measurement system to illuminate intellectual capital," International Journal of Accounting Information Systems, Elsevier, vol. 26(C), pages 1-19.
    2. Yanfang Jin & Shun-Chi Yu, 2022. "The Moderating Effect of Cross-Cultural Psychological Adaptation on Knowledge Hiding and Employee Innovation Performance: Evidence from Multinational Corporations," Sustainability, MDPI, vol. 14(24), pages 1-24, December.
    3. Amani Yaser Alnatsheh & Ayşe Gözde Karaatmaca & Behiye Çavuşoğlu, 2023. "Intellectual Capital and Organizational Innovation: Examining the Mediation Role of Knowledge Sharing on the Palestinian Universities during the COVID-19 Pandemic," Sustainability, MDPI, vol. 15(4), pages 1-19, February.
    4. Mostafa A. Ali & Nazimah Hussin & Hakeem Hammood Flayyih & Hossam Haddad & Nidal Mahmoud Al-Ramahi & Tareq Hammad Almubaydeen & Sahraa Anwer Hussein & Areej Saad Hasan Abunaila, 2023. "A Multidimensional View of Intellectual Capital and Dynamic Innovative Performance," JRFM, MDPI, vol. 16(3), pages 1-28, February.

    More about this item

    Keywords

    Intellectual capital; innovations;

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