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Performance Measurement In Military Provisions: The Case Of Retail Stores Of Taiwan'S General Welfare Service Ministry

Author

Listed:
  • CHYAN YANG

    (Institute of Business and Management, National Chiao Tung University, 4F, No. 114, Section 1, Chung-Hsiao West Road, Taipei 100, Taiwan)

  • JAMES TSUNG-CHENG WANG

    (Institute of Management Science1, National Chiao Tung University, 1001 Ta-Hsueh Road, Hsinchu 300, Taiwan)

  • WEN-MIN LU

    (Department and Graduate Institute of Finance, National Defense University, No. 70, Section 2, Zhongyang North Road, Beitou, Taipei 112, Taiwan)

Abstract

This paper aims to explore the operating efficiency and the benchmark-learning roadmap of the military retail stores for Taiwan's General Welfare Service Ministry (GWSM). This study also presents an extension to the data envelopment analysis (DEA) method, by incorporating the traditional DEA, stratification DEA, attractiveness measure, and progress measure for assessing the performance of 31 retail stores of GWSM. The assessment can assist the Ministry of National Defense to improve the operational management of GWSM and to help the military retail stores on better delivering and efficient service to soldiers, veterans, and their dependents. The potential applications and strengths of DEA in assessing the military retail stores are highlighted.

Suggested Citation

  • Chyan Yang & James Tsung-Cheng Wang & Wen-Min Lu, 2007. "Performance Measurement In Military Provisions: The Case Of Retail Stores Of Taiwan'S General Welfare Service Ministry," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 24(03), pages 313-332.
    • Handle: RePEc:wsi:apjorx:v:24:y:2007:i:03:n:s0217595907001267
    DOI: 10.1142/S0217595907001267
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    Cited by:

    1. Wen‐Min Lu & Qian Long Kweh & Mohammad Nourani & Jui‐Min Shih, 2020. "Major weapons procurement: An efficiency‐based approach for the selection of fighter jets," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(4), pages 574-585, June.
    2. Shi‐Xiao Wang & Wen‐Min Lu & Shiu‐Wan Hung, 2020. "Industrial upgrading efficiency and free markets in emerging economies: A two‐stage meta‐frontier approach," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(6), pages 1084-1095, September.

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