IDEAS home Printed from https://ideas.repec.org/a/wly/transj/v57y2018i3p258-279.html
   My bibliography  Save this article

Container Shipping: The Evaluation of Quality Factors in Freight Forwarding Services

Author

Listed:
  • Eva Sramkova
  • Petr Kolar
  • James Hunak

Abstract

This article evaluates quality factors determined by customers of a freight forwarder operating in the Czech market, through the development of a new service quality measurement tool, TARRQUAL. Developed by the authors and based on expert discussions, TARRQUAL supplements the Delphi method. Through the application of factors derived from relevant research studies from customers in the Asian, Australian, and American markets, the research elaborates the dimensions expressed by Czech cargo beneficiaries. Using a decision‐making matrix, the research findings are compared. The research key value is a holistic input for the empirical research in the forwarding services provider selection process, geographically scoped by the inland hinterland of European markets, with the Czech Republic as a showcase.

Suggested Citation

  • Eva Sramkova & Petr Kolar & James Hunak, 2018. "Container Shipping: The Evaluation of Quality Factors in Freight Forwarding Services," Transportation Journal, John Wiley & Sons, vol. 57(3), pages 258-279, August.
    • Handle: RePEc:wly:transj:v:57:y:2018:i:3:p:258-279
    DOI: 10.5325/transportationj.57.3.0258
    as

    Download full text from publisher

    File URL: https://doi.org/10.5325/transportationj.57.3.0258
    Download Restriction: no
    File URL: https://libkey.io/10.5325/transportationj.57.3.0258?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:transj:v:57:y:2018:i:3:p:258-279. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.