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Trust, information sharing and uncertainty: An empirical investigation into their impact on sustainability in service supply chains in the United Arab Emirates

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  • Mehmood Khan
  • Matloub Hussain
  • Avraam Papastathopoulos
  • Ioannis Manikas

Abstract

The idea of sustainability has yet to enjoy its due share in service supply chains. There has been a dearth of literature in this area, predominantly regarding assessing the impact of collaborative attributes on supply chain sustainability. An integrated supply chain model comprising trust, information sharing and uncertainty practices is proposed here to assess their impact on the sustainability of service supply chains in the United Arab Emirates (UAE). The study conducts a comprehensive literature review to develop constructs and their items. Social exchange theory is used to link these constructs/variables to sustainability. These variables are linked to sustainability through social exchange theory of behaviors. Structural equation modeling is used to test five hypotheses pertaining to the impact of those constructs on sustainability. The results of this study can help managers align and prioritize their investments while targeting sustainability in their partnerships with numerous stakeholders. Several implications and limitations of the study are also outlined at the end of the paper.

Suggested Citation

  • Mehmood Khan & Matloub Hussain & Avraam Papastathopoulos & Ioannis Manikas, 2018. "Trust, information sharing and uncertainty: An empirical investigation into their impact on sustainability in service supply chains in the United Arab Emirates," Sustainable Development, John Wiley & Sons, Ltd., vol. 26(6), pages 870-878, November.
    • Handle: RePEc:wly:sustdv:v:26:y:2018:i:6:p:870-878
    DOI: 10.1002/sd.1856
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    Citations

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    Cited by:

    1. Chau Thi Diem Le & Miklós Pakurár & István András Kun & Judit Oláh, 2021. "The impact of factors on information sharing: An application of meta-analysis," PLOS ONE, Public Library of Science, vol. 16(12), pages 1-24, December.
    2. Patricia Elgoibar & Elio Shijaku, 2022. "Bringing the Social Back into Sustainability: Why Integrative Negotiation Matters," Sustainability, MDPI, vol. 14(11), pages 1-12, May.
    3. Natalia Wagner & Roma Strulak-Wójcikiewicz & Anna Landowska, 2019. "Trust in Sharing Economy Business Models from the Perspective of Customers in Szczecin, Poland," Sustainability, MDPI, vol. 11(23), pages 1-26, December.
    4. Jöst, Ann-Cathrin, 2023. "Discussion paper on an organizational and management perspective towards business model of traceability and sustainable chemicals in the leather supply chains," ZNWU Discussion Papers 12, Darmstadt University of Applied Sciences, Darmstadt Business School, Center for Sustainable Economic and Corporate Policy (SECP).
    5. Paul, Tripti & Mondal, Sandeep & Islam, Nazrul & Rakshit, Sandip, 2021. "The impact of blockchain technology on the tea supply chain and its sustainable performance," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    6. Sheshadri Chatterjee & Ranjan Chaudhuri & Demetris Vrontis, 2023. "Role of fake news and misinformation in supply chain disruption: impact of technology competency as moderator," Annals of Operations Research, Springer, vol. 327(2), pages 659-682, August.
    7. Chavez, Roberto & Malik, Mohsin & Ghaderi, Hadi & Yu, Wantao, 2021. "Environmental orientation, external environmental information exchange and environmental performance: Examining mediation and moderation effects," International Journal of Production Economics, Elsevier, vol. 240(C).
    8. Rasool Lavaei Adaryani & Khalil Kalantari & Ali Asadi & Amir Alambeigi & Hesamedin Gholami & Naser Seifollahi, 2023. "Information sharing antecedents in the supply chain: a dynamic network perspective," Operations Management Research, Springer, vol. 16(2), pages 887-903, June.
    9. Piera Centobelli & Roberto Cerchione & Eugenio Oropallo & Wael Hassan El‐Garaihy & Tamer Farag & Khalid Hassan Al Shehri, 2022. "Towards a sustainable development assessment framework to bridge supply chain practices and technologies," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(4), pages 647-663, August.
    10. Yaoguang Zhong & Ivan Ka Wai Lai & Fangfang Guo & Huajun Tang, 2020. "Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry," Sustainability, MDPI, vol. 12(20), pages 1-19, October.
    11. Surucu-Balci, Ebru & Iris, Çağatay & Balci, Gökcay, 2024. "Digital information in maritime supply chains with blockchain and cloud platforms: Supply chain capabilities, barriers, and research opportunities," Technological Forecasting and Social Change, Elsevier, vol. 198(C).

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