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Emotional communication with older people: A cross‐sectional study of home care

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  • Jessica Höglander
  • Annelie J. Sundler
  • Peter Spreeuwenberg
  • Inger K. Holmström
  • Hilde Eide
  • Sandra van Dulmen
  • Jakob H. Eklund

Abstract

The aim of this study was to explore the influence of characteristics of nurses and older people on emotional communication in home care settings. A generalized, linear, mixed model was used to analyze 188 audio‐recorded home care visits coded with Verona Coding Definitions of Emotional Sequences. The results showed that most emotional distress was expressed by older females or with female nurses. The elicitation of an expression of emotional distress was influenced by the nurses' native language and profession. Older women aged 65–84 years were given the most space for emotional expression. We found that emotional communication was primarily influenced by sex for nurses and older people, with an impact on the frequency of expressions of and responses to emotional distress. Expressions of emotional distress by older males were less common and could risk being missed in communication. The results have implications for students' and health professionals' education in increasing their knowledge of and attentiveness to the impacts of their and others' characteristics and stereotypes on emotional communication with older people.

Suggested Citation

  • Jessica Höglander & Annelie J. Sundler & Peter Spreeuwenberg & Inger K. Holmström & Hilde Eide & Sandra van Dulmen & Jakob H. Eklund, 2019. "Emotional communication with older people: A cross‐sectional study of home care," Nursing & Health Sciences, John Wiley & Sons, vol. 21(3), pages 382-389, September.
    • Handle: RePEc:wly:nuhsci:v:21:y:2019:i:3:p:382-389
    DOI: 10.1111/nhs.12611
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    References listed on IDEAS

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    1. Dorte V Kristensen & Annelie J Sundler & Hilde Eide & Linda Hafskjold & Iren Ruud & Inger K Holmström, 2017. "Characteristics of communication with older people in home care: A qualitative analysis of audio recordings of home care visits," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(23-24), pages 4613-4621, December.
    2. Riitta Turjamaa & Sirpa Hartikainen & Anna‐Maija Pietilä, 2013. "Forgotten resources of older home care clients: Focus group study in Finland," Nursing & Health Sciences, John Wiley & Sons, vol. 15(3), pages 333-339, September.
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    Cited by:

    1. Mel Duffy & Giovanni Frazzetto & Anthony Staines & Anne Matthews & James Geoghegan & Collette Gleeson & Claire Mooney & James O'Hagan & Sean Vail, 2024. "A Scoping Review of Older LGBTI People's Experiences of Homecare," Social Inclusion, Cogitatio Press, vol. 12.

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