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Customer delays in M/M/c repair systems with spares

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  • M. Berg
  • M. J. M. Posner

Abstract

A service center to which customers bring failed items for repair is considered. The items are exchangeable in the sense that a customer is ready to take in return for the failed item he brought to the center any good item of the same kind. This exchangeability feature makes it possible for the service center to possess spares. The focus of the article is on customer delay in the system—the time that elapses since the arrival of a customer with a failed item and his departure with a good one—when repaired items are given to waiting customers on a FIFO basis. An algorithm is developed for the computation of the delay distribution when the item repair system operates as an M/M/c queue.

Suggested Citation

  • M. Berg & M. J. M. Posner, 1985. "Customer delays in M/M/c repair systems with spares," Naval Research Logistics Quarterly, John Wiley & Sons, vol. 32(2), pages 287-299, May.
    • Handle: RePEc:wly:navlog:v:32:y:1985:i:2:p:287-299
    DOI: 10.1002/nav.3800320209
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    Cited by:

    1. Lamghari-Idrissi, Douniel & Basten, Rob & van Houtum, Geert-Jan, 2020. "Spare parts inventory control under a fixed-term contract with a long-down constraint," International Journal of Production Economics, Elsevier, vol. 219(C), pages 123-137.

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