Older people's views of quality of care: a randomised controlled study of continuum of care

Aims and objectives To analyse frail older people's views of quality of care when receiving a comprehensive continuum of care intervention, compared with those of people receiving the usual care (control group). The intervention included early geriatric assessment, case management, interprofessional collaboration, support for relatives and organising of care‐planning meetings in older people's own homes. Background Prior studies indicate that tailored/individualised care planning conducted by a case manager/coordinator often led to greater satisfaction with care planning among older people. However, there is no obvious evidence of any effects of continuum of care interventions on older people's views of quality of care. Design Randomised controlled study. Methods Items based on a validated questionnaire were used in face‐to‐face interviews to assess older people's views of quality of care at three, six and 12 months after baseline. Results Older people receiving a comprehensive continuum of care intervention perceived higher quality of care on items about care planning (p ≤ 0·005), compared with those receiving the usual care. In addition, they had increased knowledge of whom to contact about care/service, after three and 12 months (p