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Patients’ and nurses’ perceptions of individualised care: an international comparative study

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  • Riitta Suhonen
  • Georgios Efstathiou
  • Haritini Tsangari
  • Darja Jarosova
  • Helena Leino‐Kilpi
  • Elisabeth Patiraki
  • Chryssoula Karlou
  • Zoltan Balogh
  • Evridiki Papastavrou

Abstract

Aim. The aim of this study was to compare patients’ and nurses’ perceptions of individualised care in five European countries, the Czech Republic, Cyprus, Finland, Greece and Hungary. Background. Individualised nursing care has been studied from both patients’ and nurses’ perspectives, but to date, there are no studies comparing these perspectives internationally. Methods. A cross‐sectional comparative survey design was used. Data were collected from nurses (n = 960; response rate, 79%) and patients (n = 1315; response rate, 78%) in 71 surgical units from 26 acute hospitals in 2009. Data were collected using two Individualised Care Scales (ICS‐Nurse and ICS‐Patient) and analysed statistically using descriptive and inferential statistics. Results. Differences in patients’ and nurses’ assessments of individualised nursing care were found between each country. Nurses, compared with patients, assessed that they supported patient individuality more often. The Meannurses ranged from 3·61 (SD 0·90, Greece)–4·31 (SD 0·53, Hungary), and the Meanpatients ranged from 3·05 (SD 1·09, Greece)–3·79 (SD 1·00, Cyprus). To a large extent, the care provided was individualised as defined by the Meannurses 3·75 (SD 0·92, Greece)–4·36 (SD 0·49, Hungary) and the Meanpatients 3·41 (SD 0·95, Greece)–4·18 (SD 0·79, Cyprus). In Cyprus and Finland, patients’ assessments of the individuality in their care corresponded well with nurses’ assessments. Clear between‐country differences in both patients’ and nurses’ assessments were found in both subscales of the ICS. Conclusions. An in‐depth analysis of the European between‐country differences is required to define the causes of differences that may be due to the differing content of education, the organisation of nursing work, ideology and values assigned to individualised care and health care systems and processes in each country. Relevance to clinical practice. Obtaining both patients’ and nurses’ assessments of individualised care may facilitate the further development of individualised nursing care and be used to help to harmonise European health care processes and nursing care.

Suggested Citation

  • Riitta Suhonen & Georgios Efstathiou & Haritini Tsangari & Darja Jarosova & Helena Leino‐Kilpi & Elisabeth Patiraki & Chryssoula Karlou & Zoltan Balogh & Evridiki Papastavrou, 2012. "Patients’ and nurses’ perceptions of individualised care: an international comparative study," Journal of Clinical Nursing, John Wiley & Sons, vol. 21(7‐8), pages 1155-1167, April.
    • Handle: RePEc:wly:jocnur:v:21:y:2012:i:7-8:p:1155-1167
    DOI: 10.1111/j.1365-2702.2011.03833.x
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    Cited by:

    1. Elise van Belle & Jeltje Giesen & Tiffany Conroy & Marloes van Mierlo & Hester Vermeulen & Getty Huisman‐de Waal & Maud Heinen, 2020. "Exploring person‐centred fundamental nursing care in hospital wards: A multi‐site ethnography," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(11-12), pages 1933-1944, June.
    2. Anna Kullberg & Lena Sharp & Hemming Johansson & Yvonne Brandberg & Mia Bergenmar, 2019. "Improved patient satisfaction 2 years after introducing person‐centred handover in an oncological inpatient care setting," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(17-18), pages 3262-3270, September.

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