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Quality of care from patients’ perspective: impact of the combination of person‐related and external objective care conditions

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  • Vigdis Abrahamsen Grøndahl
  • Ingela Karlsson
  • Marie Louise Hall‐Lord
  • Jari Appelgren
  • Bodil Wilde‐Larsson

Abstract

Aims and objectives. To describe patients’ perceptions of quality of care and to explore combinations of person‐related and external objective care conditions as potential predictors of these perceptions. Background. Several studies have examined various single factors of person‐related and external objective care conditions in relation to quality of care. None of these has included the effect of over‐occupancy on patients’ perception of quality of care. Furthermore, little is known about how combinations of different factors are related to each other and to the perception of quality of care using multivariate analysis. Design. A cross‐sectional design. Method. A total of 528 patients (83·7%) from 12 medical, surgical or medical‐surgical wards in five hospitals in Norway participated. Perceptions of quality of care and person‐related conditions were measured with the ‘Quality from Patient’s Perspective’ instrument. Data on external objective care conditions was collected from ward statistics provided by head nurses. Multivariate general linear modelling was used (p

Suggested Citation

  • Vigdis Abrahamsen Grøndahl & Ingela Karlsson & Marie Louise Hall‐Lord & Jari Appelgren & Bodil Wilde‐Larsson, 2011. "Quality of care from patients’ perspective: impact of the combination of person‐related and external objective care conditions," Journal of Clinical Nursing, John Wiley & Sons, vol. 20(17‐18), pages 2540-2551, September.
    • Handle: RePEc:wly:jocnur:v:20:y:2011:i:17-18:p:2540-2551
    DOI: 10.1111/j.1365-2702.2011.03810.x
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    Cited by:

    1. Riitta Suhonen & Minna Stolt & Agneta Berg & Jouko Katajisto & Chryssoula Lemonidou & Elisabeth Patiraki & Katarina Sjövall & Andreas Charalambous, 2018. "Cancer patients' perceptions of quality‐of‐care attributes—Associations with age, perceived health status, gender and education," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 306-316, January.
    2. Susanne Gustavsson & Ida Gremyr & Elisabeth Kenne Sarenmalm, 2016. "Designing quality of care – contributions from parents : Parents’ experiences of care processes in paediatric care and their contribution to improvements of the care process in collaboration with heal," Journal of Clinical Nursing, John Wiley & Sons, vol. 25(5-6), pages 742-751, March.
    3. Ann‐Chatrin Linqvist Leonardsen & Lars‐Petter Jelsness‐Jørgensen, 2017. "Patient experiences and predictors in an acute geriatric ward: A cross‐sectional study," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(23-24), pages 4567-4573, December.

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