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Expert Systems in Insurance: A Review and Analysis

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  • Gene Rowe
  • George Wright

Abstract

The financial services industry and, in particular, the insurance industry has emerged as an important user of expert systems. In the following review we examine evidence of the spread of such systems in insurance, and focus more particularly upon life insurance, where the greatest amount of progress has been made. We attempt to identify the major trends in this area and examine one of the favoured tasks for the implementation of expert systems, namely underwriting. After assessing the current state of work and level of satisfaction in this area, we finally consider the likely direction of future initiatives.

Suggested Citation

  • Gene Rowe & George Wright, 1993. "Expert Systems in Insurance: A Review and Analysis," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 2(2), pages 129-145, April.
    • Handle: RePEc:wly:isacfm:v:2:y:1993:i:2:p:129-145
    DOI: 10.1002/j.1099-1174.1993.tb00038.x
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    File URL: https://doi.org/10.1002/j.1099-1174.1993.tb00038.x
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    Cited by:

    1. George Wright & Fergus Bolger & Gene Rowe, 2002. "An Empirical Test of the Relative Validity of Expert and Lay Judgments of Risk," Risk Analysis, John Wiley & Sons, vol. 22(6), pages 1107-1122, December.
    2. George Wright & Gene Rowe, 1993. "Expert Systems in the UK Life Insurance Industry: Current Status and Future Trends," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 2(2), pages 113-127, April.
    3. Carol E. Brown & Norma L. Nielson & Mary Ellen Phillips, 1993. "Evaluating Expert Systems in a Financial Domain: A Study Demonstrating Issues in Case Selection, Validation Standards and Evaluator Bias," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 2(2), pages 81-99, April.

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