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Frontline workers' competency in activation work

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  • Talieh Sadeghi
  • Silje Bringsrud Fekjær

Abstract

Frontline workers play a crucial role in implementing activation policies. Nevertheless, research on what competencies are required for activation work is limited. We explored activation competency based on a survey of 1,735 frontline workers in the Norwegian labour and welfare administration. Factor analysis revealed two distinct underlying dimensions in activation competency: market competency and user‐oriented competency. We found that the social workers in the study viewed themselves as having significantly less market competency and slightly more user‐oriented competency than non‐social workers have, but the differences were small. The results also indicate that these effects are partially mediated by attitudes towards conditionality. The results give reason to treat activation competencies as twofold and raise the question of whether social work education improves frontline workers' competency in activation work compared with frontline workers with other educational backgrounds.

Suggested Citation

  • Talieh Sadeghi & Silje Bringsrud Fekjær, 2019. "Frontline workers' competency in activation work," International Journal of Social Welfare, John Wiley & Sons, vol. 28(1), pages 77-88, January.
    • Handle: RePEc:wly:injsow:v:28:y:2019:i:1:p:77-88
    DOI: 10.1111/ijsw.12320
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    Cited by:

    1. Chatterjee, Sheshadri & Chaudhuri, Ranjan & González, Vanessa Izquierdo & Kumar, Ajay & Singh, Sanjay Kumar, 2022. "Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives," Technological Forecasting and Social Change, Elsevier, vol. 176(C).

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