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Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

Author

Listed:
  • Lepkova Natalija

    (Vilnius Gediminas Technical University, Vilnius, Lithuania)

  • Vilutienė Tatjana

    (Vilnius Gediminas Technical University, Vilnius, Lithuania)

  • Bełej Miroslaw

    (University of Warmia and Mazury in Olsztyn, Poland)

  • Putek-Szeląg Ewa

    (University of Szczecin, Poland)

  • Źróbek Sabina

    (University of Warmia and Mazury in Olsztyn, Poland)

Abstract

The Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.

Suggested Citation

  • Lepkova Natalija & Vilutienė Tatjana & Bełej Miroslaw & Putek-Szeląg Ewa & Źróbek Sabina, 2017. "Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania," Real Estate Management and Valuation, Sciendo, vol. 25(4), pages 85-98, December.
    • Handle: RePEc:vrs:remava:v:25:y:2017:i:4:p:85-98:n:8
    DOI: 10.1515/remav-2017-0032
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    References listed on IDEAS

    as
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    More about this item

    Keywords

    customer satisfaction; developer; housing market;
    All these keywords.

    JEL classification:

    • A10 - General Economics and Teaching - - General Economics - - - General
    • R29 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Household Analysis - - - Other
    • R30 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Real Estate Markets, Spatial Production Analysis, and Firm Location - - - General

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