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Self-Assessment of an Organisation According to the Polish Quality Award Modelon The Example Of An Automotive Company – Self-Assessment Process, Selected Improvement Actions

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  • Szewczyk Karol

Abstract

The purpose of this paper is to describe the characteristics of organizational self-assessment and its practical use in everyday life. The material presented discusses the process of performance measurement based on examples from the automotive industry. Focus was placed on the model requirements of the Polish Quality Award (PNJ), after the assessment results present the values in each area of the criteria, their potentials for improvement and examples of corrective actions are indicated. The examples contain solutions in the area of communication improvements and employee suggestion programs.

Suggested Citation

  • Szewczyk Karol, 2019. "Self-Assessment of an Organisation According to the Polish Quality Award Modelon The Example Of An Automotive Company – Self-Assessment Process, Selected Improvement Actions," Management Sciences. Nauki o Zarządzaniu, Sciendo, vol. 24(1), pages 48-57, March.
    • Handle: RePEc:vrs:mansci:v:24:y:2019:i:1:p:48-57:n:6
    DOI: 10.15611/ms.2019.1.06
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    Keywords

    company self-assessment; continuous improvement; Polish Quality Award (PNJ);
    All these keywords.

    JEL classification:

    • L00 - Industrial Organization - - General - - - General
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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