Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies
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DOI: 10.1515/jlst-2015-0002
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- Pakdil, Fatma & Aydın, Özlem, 2007. "Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores," Journal of Air Transport Management, Elsevier, vol. 13(4), pages 229-237.
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Keywords
cargo motor transport company; level of logistic customer service; logistic customer service; SERVQUAL;All these keywords.
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