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Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

Author

Listed:
  • Secinaro Silvana

    (Department of Management, University of Turin, Turin, Italy)

  • Brescia Valerio

    (Department of Management, University of Turin, Turin, Italy)

  • Iannaci Daniel

    (Department of Management, University of Turin, Turin, Italy)

  • Barreca Manuela

    (Università della Svizzera Italiana (USI), Lugano, Switzerland)

Abstract

Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies. Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases. Findings: The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting. Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization. Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.

Suggested Citation

  • Secinaro Silvana & Brescia Valerio & Iannaci Daniel & Barreca Manuela, 2021. "Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities," Journal of Intercultural Management, Sciendo, vol. 13(3), pages 20-46, September.
    • Handle: RePEc:vrs:joinma:v:13:y:2021:i:3:p:20-46:n:3
    DOI: 10.2478/joim-2021-0065
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    Keywords

    smart city; hybrid organization; inter-institutional; index; Lugano; Turin;
    All these keywords.

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H77 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Intergovernmental Relations; Federalism
    • H79 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other

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