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An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam

Author

Listed:
  • Nguyen Trung Tuan

    (National Economics University, School of Information Technology and Digital Economics, Ha Noi, VIETNAM)

  • Nguyen Manh Tuan

    (University of Economics Ho Chi Minh City, School of Business Information Technology, Ho Chi Minh City, VIETNAM)

  • Le Ngoc Thanh

    (University of Economics Ho Chi Minh City, School of Business Information Technology, Ho Chi Minh City, VIETNAM)

Abstract

Digital transformation (DX) is complex with many automated parts, underlying integrations and processes that need to fit all together. Tools to support the management of DX activities are, therefore, crucial for every business. However, there are just a few of such tools available these days that can help businesses with the DX management both effectively and comprehensively, but none of them was designed particularly for small- and medium-size enterprises (SMEs) of Vietnam. In this study, we will conduct an overview of recent studies on DX, methods and models for SMEs, and relevant research works regarding information support systems for the management of DX for SMEs. We then propose a novel administrative support system that not only addresses the shortcomings of the current state-of-the-art DX management systems but also meets the requirements of DX for SMEs in Vietnam. In addition to the system design and development, we also implement and benchmark the software product at 11 SMEs in Vietnam (and some results if any).

Suggested Citation

  • Nguyen Trung Tuan & Nguyen Manh Tuan & Le Ngoc Thanh, 2024. "An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam," Foundations of Management, Sciendo, vol. 16(1), pages 177-194.
    • Handle: RePEc:vrs:founma:v:16:y:2024:i:1:p:177-194:n:1011
    DOI: 10.2478/fman-2024-0011
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    References listed on IDEAS

    as
    1. Peetu Virkkala & Martti Saarela & Kai Hanninen & Anna-Mari Simunaniemi, 2020. "Business Maturity Models for Small and Medium-Sized Enterprises: A Systematic Literature Review," Expanding Horizons: Business, Management and Technology for Better Society,, ToKnowPress.
    2. Peetu Virkkala & Martti Saarela & Kai Hänninen & Jaakko Kujala & Anna-Mari Simunaniemi, 2020. "Business Maturity Models for Small and Medium-Sized Enterprises: A Systematic Literature Review," Management, University of Primorska, Faculty of Management Koper, vol. 15(2), pages 137-155.
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    More about this item

    Keywords

    digital transformation; SME; MIS; digital transformation approach;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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