Mobile digital technologies as an integrator of the logistics of transport services in a Smart City

The modern world is socio-technological with a city-centric exemplification. Literature studies and reports have identified an empirical research gap. It relates to the poor identification of the relevant construct components pertaining to digital mobile technology solutions that support urban transport services from the users’ perspective. Filling this gap involved distinguishing a research problem related to insufficient identification of the desired application components as representations of mobile technology solutions in the context of the urban transport services’ uptake. The article mainly aims to diagnose and evaluate the use of mobile digital technologies to support the logistics of transport services from the perspective of Smart City residents in accordance with the concept of sustainable development. The specific objectives were a theoretical objective, defined as the development of a theoretical model for the creation and management of public transport services resulting from the needs of Smart City residents, and an empirical objective, defined as the verification of the impact made by components of the digital mobility solutions construct on the choice of urban transport services. A nomothetic approach was used based on triangulation of results obtained from mixed studies. The source basis for qualitative research was bibliographic data obtained from the Scopus and Web of Science (WoS) databases, monographs, reports and other netographic sources. They were verified and analysed using the bibliometric technique of word occurrence and co-occurrence analysis (co-word analysis) based on critical content analysis. VOSviewer software was used to conduct the qualitative part of the study. In turn, the source base for quantitative research was city residents, who were surveyed using the CAPI (Computer Assisted Personal Interview) online survey technique. IBM SPSS Statistics software was used to analyse the data. The research indicates the necessity to use mobile digital technologies for managing urban transport services’ logistics in the spirit of Society 5.0.