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Exploring Relations Between Methods of Assuring Quality, Certified Management Systems, Adoption of Technologies and Company Performance

Author

Listed:
  • Robertsone Galina

    (The Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia)

  • Lapins Eduards

    (The State University of New York at Buffalo, Buffalo, New York, USA)

  • Heilala Janne

    (The University of Turku, Department of Mechanical and Materials Engineering, Turku, Finland)

Abstract

Research purpose. Integrating advanced technological solutions into production management and control systems heralds a new era of enhanced efficiency and defect mitigation in manufacturing processes. A significant reduction in human errors marks this advancement and encompasses the adoption of technological and environmental innovations. These elements, in synergy with quality assurance methods and certified management systems, are the foundations for the factory of the future. However, the pace of adoption of these digital technologies varies across different companies and industrial sectors and is influenced by distinct factors. This research aims to investigate the relations between methods of assuring quality in production, certified management systems, adoption of digital technologies for production management and control, and the performance of manufacturing companies in terms of product quality and customer satisfaction. Design / Methodology / Approach. In this study, the authors employed a multivariable analysis approach, utilizing data from the Latvian and Finnish subsets of the European Manufacturing Survey 2022 (EMS, 2022) data collection. Findings. Manufacturers utilizing traditional quality and production management approaches tend to adopt new technologies. However, using digital technologies to manage and control manufacturing processes alone does not ensure better product quality and increased customer satisfaction. Originality / Value / Practical implications. The study enhances understanding of the nexus between established production management practices and the integration of digital technologies. Insights into this interplay enable manufacturing companies to streamline their digital transformation, optimizing operations for the benefit of the company, its customers, and the environment.

Suggested Citation

  • Robertsone Galina & Lapins Eduards & Heilala Janne, 2024. "Exploring Relations Between Methods of Assuring Quality, Certified Management Systems, Adoption of Technologies and Company Performance," Economics and Culture, Sciendo, vol. 21(2), pages 77-90.
  • Handle: RePEc:vrs:ecocul:v:21:y:2024:i:2:p:77-90:n:1005
    DOI: 10.2478/jec-2024-0020
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    Keywords

    Certified Management Systems; Digital Technology; Manufacturing; Production; Quality assurance.;
    All these keywords.

    JEL classification:

    • L6 - Industrial Organization - - Industry Studies: Manufacturing
    • O11 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Macroeconomic Analyses of Economic Development
    • P18 - Political Economy and Comparative Economic Systems - - Capitalist Economies - - - Energy; Environment

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