IDEAS home Printed from https://ideas.repec.org/a/vrs/ecobus/v35y2021i1p107-116n3.html
   My bibliography  Save this article

Telecommuting Intensity in the Context of COVID-19 Pandemic: Job Performance and Work-Life Balance

Author

Listed:
  • Alfanza Ma. Theresa

    (University of Santo Tomas, Manila City, Philippines)

Abstract

The COVID-19 pandemic caused a prolonged and intensified telecommuting arrangement that raised a number of unprecedented concerns regarding its implications on employees’ job performance (JP) and work-life balance (WLB). This study primarily aimed at determining the relationship between telecommuting intensity and employees’ JP and WLB. Further, it sought to know if there was a significant difference in employees’ productivity when working at the office and at home. Lastly, it assessed whether previous frameworks on JP and WLB were still valid during the COVID-19 crisis. A total of 396 telecommuting employees from three BPO companies in the Philippines were gathered using stratified random sampling. Pearson correlation, T-test, and confirmatory factor analysis (CFA) were executed for this study. The result of this study provides evidence that intensified telecommuting has a negative relationship with employees’ WLB. It means that longer time spent in telecommuting decreases the work-life balance of employees. On the other hand, telecommuting intensity is not significantly correlated with employees’ JP, supporting the second finding that there is no significant difference in the percentage of work done and the amount of time spent to finish a job at home and at the office. Lastly, CFA generated that the frameworks on JP and WLB were still applicable in the context of COVID-19. This study provides managers with findings to more carefully design telecommuting programmes with emphasis on supporting the factors that contribute to employees’ work-life balance.

Suggested Citation

  • Alfanza Ma. Theresa, 2021. "Telecommuting Intensity in the Context of COVID-19 Pandemic: Job Performance and Work-Life Balance," Economics and Business, Sciendo, vol. 35(1), pages 107-116, January.
    • Handle: RePEc:vrs:ecobus:v:35:y:2021:i:1:p:107-116:n:3
    DOI: 10.2478/eb-2021-0007
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/eb-2021-0007
    Download Restriction: no
    File URL: https://libkey.io/10.2478/eb-2021-0007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Toledo Wilfredo, 2021. "Covid-19 and Unemployment: Evidence from Puerto Rico Using Bayesian Analyses with High-Frequency Data," Economics and Business, Sciendo, vol. 35(1), pages 174-189, January.

    More about this item

    Keywords

    Business Process Outsourcing (BPO); COVID-19; Job Performance; Productivity; Telecommuting; Telecommuting intensity; Work-life balance;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ecobus:v:35:y:2021:i:1:p:107-116:n:3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.