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Efficiency of services in CEE countries—case study of Poland and Belarus

Author

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  • Skąpska Elżbieta

    (Białystok University of Technology, Faculty of Engineering Management, Department of Management, Economics and Finance, ul. Wiejska 45A, 15-351Białystok, Poland)

  • Rollnik-Sadowska Ewa

    (Białystok University of Technology, Faculty of Engineering Management, Department of Management, Economics and Finance, ul. Wiejska 45A, 15-351Białystok, Poland)

Abstract

The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries4—Poland and Belarus. These transition economies represent different economic and systemic conditions. That is why it is worth analyzing whether external conditions determine internal efficiency factors in service companies. In order to achieve that aim quantitative research was conducted among 305 Polish and Belarusian service enterprises. The research results presented significant differences in responses between the two countries. For Polish enterprises the main determinants of efficiency were above all connected with competent and skilled staff. Belarussian companies regarded as efficiency factors which determine the demand level by means of access toward foreign markets and possibilities of internationalization. It proves that CEECs are not homogeneous and they represent different levels of economic development as well as the different conditions of running a business.

Suggested Citation

  • Skąpska Elżbieta & Rollnik-Sadowska Ewa, 2020. "Efficiency of services in CEE countries—case study of Poland and Belarus," Economics and Business Review, Sciendo, vol. 6(4), pages 118-133, December.
    • Handle: RePEc:vrs:ecobur:v:6:y:2020:i:4:p:118-133:n:7
    DOI: 10.18559/ebr.2020.4.7
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    References listed on IDEAS

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    1. Elzbieta Skapska & Ewa Rollnik-Sadowska & Ewelina Konicka, 2017. "Methods Of Increasing Labour Productivity In Service Enterprise," OLSZTYN ECONOMIC JOURNAL, University of Warmia and Mazury in Olsztyn, Faculty of Economic Sciences, vol. 12(4), pages 387-399, November.
    2. Disoska Elena Makrevska, 2016. "Re-shaping the Model of Economic Growth of the CEE Countries," TalTech Journal of European Studies, Sciendo, vol. 6(2), pages 137-159, October.
    3. Berger, Allen N. & Hunter, William C. & Timme, Stephen G., 1993. "The efficiency of financial institutions: A review and preview of research past, present and future," Journal of Banking & Finance, Elsevier, vol. 17(2-3), pages 221-249, April.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    efficiency; efficiency factors; services; service companies; CEE countries;
    All these keywords.

    JEL classification:

    • D04 - Microeconomics - - General - - - Microeconomic Policy: Formulation; Implementation; Evaluation
    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • F41 - International Economics - - Macroeconomic Aspects of International Trade and Finance - - - Open Economy Macroeconomics
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services

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