A Critical Reflection on Relationship between ICT and Change Management in Enhancing Teaching and Learning Performances

Numerous studies have pointed out direct positive impacts of Information Communication Technology (ICT) on education quality. From just tool, ICT is being viewed in itself as quality or as catalyst for quality improvement. These findings have led universities worldwide to adopt ICT regardless of uncertainties. Consequently, not all of them succeeded. Proofs from cases around the world show that ICT produces positive impact only in the environment that fits. Such environment is fostered by an effective change management approach. The main aim of this paper is therefore to present the symbiotic relationship between ICT and change management, zeroing on how changes are managed to attain a proper ICT ecosystem for education quality improvement. It also aims to understand, through the conducts of extensive bibliographical research, along with critical content analyses, the roles of ICT in education, its design and impacts, and what constitutes effective change management approach for ICT inclusion. Key findings include: that the integration of ICT alone does not necessarily produce direct positive impact on teaching and learning, but its design; that a good design requires a proper change management process, driven by ICT, and that the involvement of all stakeholders, particularly functional managers, is critical to attain better performances.