IDEAS home Printed from https://ideas.repec.org/a/vrs/auseab/v9y2021i1p115-132n4.html
   My bibliography  Save this article

Emotional Labour and Deviant Workplace Behaviour among Health Workers

Author

Listed:
  • Okhakhu Clement Osigwe

    (Department of Business Administration and Management, Auchi Polytechnic, Auchi, Edo State)

  • Adekunle Simon Ayo

    (Department of Business Administration, Faculty of Management Sciences, University of Benin, Benin City)

Abstract

This paper investigates the influence of emotional labour on deviant workplace behaviour (DWB) among health workers in teaching hospitals. The data used have been collected from health workers in two government-owned teaching hospitals through a survey research design and have been analysed using descriptive and inferential statistics. The paper finds that superficial acting and deep acting are positively related to deviant workplace behaviour among health workers in teaching hospitals, and honest acting has negative but significant contributions to deviant workplace behaviour. The paper concludes that in order for teaching hospitals to achieve person–job fit, health workers in training should be exposed to the reality that they would be required to master their emotions to succeed in their practice. It is therefore recommended that the management of teaching hospitals as well as government organizations should ensure that rules and policies are enforced to curb certain deviant behaviours, which could otherwise easily become norms if taken for granted.

Suggested Citation

  • Okhakhu Clement Osigwe & Adekunle Simon Ayo, 2021. "Emotional Labour and Deviant Workplace Behaviour among Health Workers," Acta Universitatis Sapientiae, Economics and Business, Sciendo, vol. 9(1), pages 115-132, September.
    • Handle: RePEc:vrs:auseab:v:9:y:2021:i:1:p:115-132:n:4
    DOI: 10.2478/auseb-2021-0007
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/auseb-2021-0007
    Download Restriction: no
    File URL: https://libkey.io/10.2478/auseb-2021-0007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Kornélia Lazányi, 2010. "Emotional labour and its consequences in health-care setting," Proceedings of FIKUSZ '10, in: László Áron Kóczy (ed.),Proceedings of FIKUSZ 2010, pages 149-156, Óbuda University, Keleti Faculty of Business and Management.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Keywords

      deviance; emotions; health workers; hospitals; workplace;
      All these keywords.

      JEL classification:

      • D2 - Microeconomics - - Production and Organizations
      • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:auseab:v:9:y:2021:i:1:p:115-132:n:4. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.