Human Resource Management and Banks’ Performance in Nigeria

This study sought to examine the effect of human resource management (measured by: Reward management, Employee performance management and Employee resourcing) on non-financial performance of banks in Nigeria (measured by: market share, employees’ satisfaction, efficiency, productivity and service quality). The study employed survey research design, by administering structured questionnaire to three hundred and ninety seven (397) purposefully selected members of staff of human resources, finance and strategy departments of eight deposit money banks in Nigeria. Ordinary least square (OLS) was employed to estimate the model, with the aid of STATA version 14. The findings revealed that human resource management significantly affects banks’ non-financial performance (F-value= 19.22 * 0.0000 at 5% level of significance). The findings further revealed that Reward management and Employee performance management both have significant effect on the non-financial performance of banks in Nigeria, while Employee Resourcing does not have a significant effect on the non-financial performance of banks in Nigeria. Therefore, banks should enhance their Reward management and Employee performance management strategies to improve their non-financial performance.