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Measuring The Impact Of The Quality Management Systems On The Costs Of Non-Compliance

Author

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  • Donica Stoyanova

    (Varna University of Economics)

Abstract

Determining the impact of the implemented quality management system on the costs of non-compliance is significant for every organ i- zation which has adopted the Bulgarian Institute for Standardization ÁÄÑ EN ISO 9001:2008 in orde r to enhance its efficiency. The main objective of the present paper is to provide an algorithm by means of which the organization can make estimates concerning the contrib u- tion of the present system for cutting these costs. A set of indicators is proposed for monitoring the means spent for non-conformance needs incurred in the years before and after the QMS implementation, as well as a scheme for determining the real savings the company has achieved by reducing the considered costs using the system tools.

Suggested Citation

  • Donica Stoyanova, 2016. "Measuring The Impact Of The Quality Management Systems On The Costs Of Non-Compliance," Business & Management Compass, University of Economics Varna, issue 1, pages 93-105.
    • Handle: RePEc:vrn:journl:y:2016:i:1:p:93-105
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    More about this item

    Keywords

    quality management system; costs; non-compliances; measuring;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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