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Trends in Courier Services in Terms of Digitalization of Commerce

Author

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  • Elitsa Gramatikova

    (University of Economics - Varna)

Abstract

The modern commerce is changing dynamically under the influence of information innovations and the gradual transition of existing economic and social systems into the digital age. Merchants are using the digital technologies to make it easier for consumers to shop and explore their behavior, expectations and preferences. However, this development requires a quick adaptation of courier services to suit customer preferences. This paper examines changes in the logistics industry and supply chain due to the development of artificial intelligence (AI), the growing role of Internet of Things (IoT) in the delivery industry, the autonomous vehicle management, the use of 3D printing for custom production and other current trends to accelerate delivery time and customer satisfaction.

Suggested Citation

  • Elitsa Gramatikova, 2019. "Trends in Courier Services in Terms of Digitalization of Commerce," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 8(3), pages 17-27, December.
    • Handle: RePEc:vra:journl:v:8:y:2019:i:3:p:17-27
    DOI: 10.36997/IJUSV-ESS/2019.8.3.17
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    More about this item

    Keywords

    digitalization; modern commerce; courier services; customer satisfaction; artificial intelligence;
    All these keywords.

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services

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