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New Healthcare Professional Roles In Europe: A Survey Of Patients’ Experiences And Views In Nine Countries

Author

Listed:
  • Matteo Ruggeri

    (Department of Economic Policy, Universita` Cattolica del Sacro Cuore, Milan. Postgraduate school in health economics and management, Universita` Cattolica del Sacro Cuore, Rome, Italy)

  • Vito Moramarco

    (Department of Economic Policy, Universita` Cattolica del Sacro Cuore, Milan, Italy)

  • Christine M. Bond

    (The University of Aberdeen, Abardeen, Scotland)

Abstract

Background/aim: Expenditure on the workforce is the largest single item of cost in European healthcare systems. In order to meet increasing demand and to comply with budgetary constraints, many countries are using the wider healthcare team to deliver roles previously the preserve of the physician. This could affect the perceived quality of care, health outcomes, waiting times and patient satisfaction. As part of a large program of work to explore the costs and effects of this approach, the aim of this paper is to describe patients’ experiences of and satisfaction with the care they received in nine different European countries (Czech Republic, England, Germany, Italy, Netherland’s, Norway, Poland, Scotland, Turkey).

Suggested Citation

  • Matteo Ruggeri & Vito Moramarco & Christine M. Bond, 2018. "New Healthcare Professional Roles In Europe: A Survey Of Patients’ Experiences And Views In Nine Countries," Rivista Internazionale di Scienze Sociali, Vita e Pensiero, Pubblicazioni dell'Universita' Cattolica del Sacro Cuore, vol. 126(2), pages 187-220.
    • Handle: RePEc:vep:journl:y:2018:v:126:i:2:p:187-220
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    More about this item

    Keywords

    Healthcare delivery models; Patients’ satisfaction; New professional roles;
    All these keywords.

    JEL classification:

    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure

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