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TQM and Its Introduction in Malaysia’s Public Service

Author

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  • Yussof, Ishak

    (Jabatan Ekonomi Pembangunan Fakulti Ekonomi Universiti Kebangsaan Malaysia 43600, UKM Bangi Selangor D.E.)

Abstract

Lately TQM is becoming a new way of managing organisations towards efficiency and effectiveness. This new management concept viewed quality as the ability of a product or service’s features and characteristics to continue to meet the customers’ requirements and to satisfy their needs. Although many companies have succeeded in this effort, in Malaysia’s public service organisations however, the process of inculcating this new management concept has not been effective enough. Several issues were identified responsible for this failure. Therefore, it is important to address those issues to ensure success.

Suggested Citation

  • Yussof, Ishak, 1996. "TQM and Its Introduction in Malaysia’s Public Service," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 30, pages 31-49.
    • Handle: RePEc:ukm:jlekon:v:30:y:1996:i::p:31-49
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