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Innovative Behavior And Employee Job Satisfaction In Telecommunications Sector

Author

Listed:
  • Anes Hrnjic

    (School of Economics and Business, University of Sarajevo)

  • Amila Pilav - Velic

    (School of Economics and Business, University of Sarajevo)

  • Irma Djidelija

    (Faculty of Economics, University Dzemal Bijedic Mostar)

  • Hatidza Jahic

    (School of Economics and Business, University of Sarajevo)

Abstract

The prevailing characteristic of the current business market is accelerated dynamics and remarkable change power, which require continuous adjustment of strategy. Employees are crucial drivers for optimal handling and implementing changes and innovations. The telecommunications sector is a major segment of the services industry and companies´ organizational behavior in terms of innovation is determined by various factors whose number, direction and intensity are not yet clearly defined. The research is aimed to investigate the influence of job satisfaction oninnovative capacity development of telecom operators by examining effectiveness of HRM practices in the innovation process. The methodology consists of suitable instruments for assessment of employee satisfaction and innovative behavior. The data was analyzed using linear regression. The results showed that job satisfaction expressed through compliance of challenging tasks, management practices, working conditions, corporate culture, compensation system, and professional competence significantly increases employees´ innovative behavior in the process of creating novel methods, techniques and instruments of labor or finding original solutions for on-going issues and changes in the business environment. The calculated values of the coefficients within the constructed models confirm the research hypothesis, which states that job satisfaction has a positive influence on innovative behavior of employees and improvement in work tasks.

Suggested Citation

  • Anes Hrnjic & Amila Pilav - Velic & Irma Djidelija & Hatidza Jahic, 2018. "Innovative Behavior And Employee Job Satisfaction In Telecommunications Sector," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 16(1), pages 19-30, May.
    • Handle: RePEc:tuz:journl:v:16:y:2018:i:1:p:19-30
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    Citations

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    Cited by:

    1. Rosdaniati & Muafi Muafi, 2021. "The influence of workplace happiness and innovative work behavior on job satisfaction mediated by work engagement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 186-198, October.
    2. Mustafa Aslan & Hulya Atesoglu, 2021. "The Effect of Innovation and Participation as Workplace Values on Job Satisfaction and the Mediating Effect of Psychological Ownership," SAGE Open, , vol. 11(4), pages 21582440211, November.

    More about this item

    Keywords

    job satisfaction; employee behavior; innovation; telecommunications; human resources management;
    All these keywords.

    JEL classification:

    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General

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