IDEAS home Printed from https://ideas.repec.org/a/tec/journl/v41y2023i1p1-16.html
   My bibliography  Save this article

Analysis of the role of pt ASDP Indonesia Ferry (Persero)'s training and development program to improving customer satisfaction

Author

Listed:
  • Dian Fairizah Indra Putri

    (Department of Administration Sciences, Faculty of Social and Political Sciences, University of Indonesia, Depok, Indonesia.)

  • Eko Sakapurnama

    (Department of Administration Sciences, Faculty of Social and Political Sciences, Universitas Indonesia, Depok, Indonesia.)

Abstract

As a public service company, PT ASDP Indonesia Ferry (Persero) needs to improve the quality of human resources and service quality in order to maintain customer satisfaction. The type of study used is descriptive with a qualitative approach. This research was conducted to determine the role of the training and development program carried out by PT ASDP Indonesia Ferry (Persero) as an effort to improve the quality of service to the community. This study was design to show whether efforts to improve PT ASDP Indonesia Ferry (Persero)’s service quality are able to compete with their competitors.

Suggested Citation

  • Dian Fairizah Indra Putri & Eko Sakapurnama, 2023. "Analysis of the role of pt ASDP Indonesia Ferry (Persero)'s training and development program to improving customer satisfaction," Technium Social Sciences Journal, Technium Science, vol. 41(1), pages 1-16, March.
    • Handle: RePEc:tec:journl:v:41:y:2023:i:1:p:1-16
    DOI: 10.47577/tssj.v41i1.8470
    as

    Download full text from publisher

    File URL: https://techniumscience.com/index.php/socialsciences/article/view/8470/3124
    Download Restriction: no
    File URL: https://techniumscience.com/index.php/socialsciences/article/view/8470
    Download Restriction: no
    File URL: https://libkey.io/10.47577/tssj.v41i1.8470?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Haradhan Kumar MOHAJAN, 2018. "Qualitative research methodology in social sciences and related subjects," Journal of Economic Development, Environment and People, Alliance of Central-Eastern European Universities, vol. 7(1), pages 23-48, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mohajan, Haradhan, 2021. "Cradle to Cradle is a Sustainable Economic Policy for the Better Future," MPRA Paper 111334, University Library of Munich, Germany, revised 10 Oct 2021.
    2. Mohajan, Devajit & Mohajan, Haradhan, 2023. "Glaserian Grounded Theory and Straussian Grounded Theory: Two Standard Qualitative Research Approaches in Social Science," MPRA Paper 117017, University Library of Munich, Germany, revised 20 Feb 2023.
    3. Joseph Kolawole Abon & Emmanuel Jean-Francois, 2022. "Faculty Initiative and Level of Experience in a U.S. University in Internationalizing their Curriculum to Foster Student Glocal Competence," Eurasian Journal of Social Sciences, Eurasian Publications, vol. 10(3), pages 178-196.
    4. Pang, Qingyun & Hao, Fei & Xiao, Honggen & Bao, Jigang, 2024. "Community empowerment: Pro-poor tourism income distribution," Annals of Tourism Research, Elsevier, vol. 106(C).
    5. Sonia Chien-I Chen & Chenglian Liu & Zhenyuan Wang & Farid Arya, 2022. "Innovative Strategies to Fuel Organic Food Business Growth: A Qualitative Research," IJERPH, MDPI, vol. 19(5), pages 1-22, March.
    6. Mohajan, Haradhan, 2020. "Quantitative Research: A Successful Investigation in Natural and Social Sciences," MPRA Paper 105149, University Library of Munich, Germany, revised 15 Nov 2020.
    7. Mohajan, Devajit & Mohajan, Haradhan, 2022. "Memo Writing Procedures in Grounded Theory Research Methodology," MPRA Paper 115246, University Library of Munich, Germany, revised 10 Aug 2022.
    8. Mohammed Mashary Alnaim & Emad Noaime, 2024. "Spatial Dynamics and Social Order in Traditional Towns of Saudi Arabia’s Nadji Region: The Role of Neighborhood Clustering in Urban Morphology and Decision-Making Processes," Sustainability, MDPI, vol. 16(7), pages 1-23, March.
    9. Mohajan, Haradhan, 2021. "Global COVID-19 Pandemic: Prevention and Protection Techniques," MPRA Paper 106923, University Library of Munich, Germany, revised 19 Jan 2021.
    10. Mohajan, Haradhan, 2022. "Four Waves of Feminism: A Blessing for Global Humanity," MPRA Paper 114328, University Library of Munich, Germany, revised 09 Jul 2022.
    11. Mr. Shekou Ansumana Nuni & Mr. Ansumana Feika, 2022. "The Adoption of Social Media and Internet as a Tool for Improving SMEs Performance in Sierra Leone; A Case Study of SMEs in Freetown Central Business District (CBD)," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(12), pages 328-334, December.
    12. Maria Lúcia Pato, 2024. "A Decade of Olive Oil Tourism: A Bibliometric Survey," Sustainability, MDPI, vol. 16(4), pages 1-14, February.
    13. Natalia Kowalska & Ewelina Brodawka & Adam Smoliński & Katarzyna Zarębska, 2022. "The European Education Initiative as a Mitigation Mechanism for Energy Transition," Energies, MDPI, vol. 15(18), pages 1-18, September.
    14. Mohajan, Devajit & Mohajan, Haradhan, 2022. "Sensitivity Analysis among Commodities and Prices: A Utility Maximization Perception," MPRA Paper 116232, University Library of Munich, Germany, revised 15 Dec 2022.
    15. Mohajan, Devajit & Mohajan, Haradhan, 2023. "Families of Grounded Theory: A Theoretical Structure for Novel Researchers," MPRA Paper 116752, University Library of Munich, Germany, revised 24 Jan 2023.
    16. Mohajan, Haradhan, 2022. "An Overview on the Feminism and Its Categories," MPRA Paper 114625, University Library of Munich, Germany, revised 02 Jul 2022.
    17. Mohajan, Devagit & Mohajan, Haradhan, 2022. "Profit Maximization Strategy in an Industry: A Sustainable Procedure," MPRA Paper 114675, University Library of Munich, Germany, revised 21 Jun 2022.
    18. Mohajan, Devajit & Mohajan, Haradhan, 2023. "Mathematical Model for Nonlinear Budget Constraint: Economic Activities on Increased Budget," MPRA Paper 117299, University Library of Munich, Germany, revised 17 Mar 2023.
    19. Mahbubur RAHMAN & Haradhan Kumar MOHAJAN, 2019. "Rohingya-The Stateless Community Becoming the Lost Generation," Journal of Economic Development, Environment and People, Alliance of Central-Eastern European Universities, vol. 8(2), pages 24-36, June.
    20. Goli, Imaneh & Azadi, Hossein & Najafabadi, Maryam Omidi & Lashgarara, Farhad & Viira, Ants-Hannes & Kurban, Alishir & Sklenička, Petr & Janečková, Kristina & Witlox, Frank, 2023. "Are adaptation strategies to climate change gender neutral? Lessons learned from paddy farmers in Northern Iran," Land Use Policy, Elsevier, vol. 125(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tec:journl:v:41:y:2023:i:1:p:1-16. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tasente Tanase (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.