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Public Services Based On e-Government in Digital Age

Author

Listed:
  • Sri Weningsih

    (Indonesia Open University in Purwokerto, Central Java of Indonesia)

  • Adhi Iman Sulaiman

    (Department of Communication Science, Jenderal Soedirman University)

  • Chusmeru

    (Department of Communication Science, Jenderal Soedirman University)

  • Tri Nugroho Adi

    (Department of Communication Science, Jenderal Soedirman University)

Abstract

The development of information and communication technology in the era of globalization, democratization, and decentralization has become a necessity as well as a challenge, especially for local governments in the development of communication for public services and community empowerment. The research used a qualitative case study method, with data collection through documentation, interviews, observations, and Focus Group Discussions (FGD). The research subjects were chosen purposively, namely local governments in four district governments in the southern region of Central Java in Indonesia, academics, observers, and digital media practitioners. The study used Cross Case Analysis to find the diversity, uniqueness, and depth of cases. The results of the study indicate that (1) Public services are important and strategic to be implemented through information and communication technology media in the form of e-Government to improve public services that are efficient, effective, participatory, responsive, and have transparency of information as well as budget accountability and implementation of development programs. (2) The government needs to anticipate the information technology gap so that it requires digital media literacy in improving the competence of human resources in government institutions, educational institutions, and social also business economics.

Suggested Citation

  • Sri Weningsih & Adhi Iman Sulaiman & Chusmeru & Tri Nugroho Adi, 2022. "Public Services Based On e-Government in Digital Age," Technium Social Sciences Journal, Technium Science, vol. 37(1), pages 153-166, November.
    • Handle: RePEc:tec:journl:v:37:y:2022:i:1:p:153-166
    DOI: 10.47577/tssj.v37i1.7723
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    References listed on IDEAS

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    1. Enjel Maria Koagouw & Sisca Beatrix Kairupan & Marthinus Mandagi, 2021. "Implementation The Indonesian Electronic Identity Card Policy in The Office of Population's Civil Registration Minahasa regency," Technium Social Sciences Journal, Technium Science, vol. 21(1), pages 85-96, July.
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    Cited by:

    1. Hershaw, Eva & Sauer, Sérgio, 2023. "Land and investment dynamics along Brazil’s ‘final’ frontier: The financialization of the Matopiba at a political crossroads," Land Use Policy, Elsevier, vol. 131(C).
    2. Aujla, Navneet & Frost, Helen & Guthrie, Bruce & Hanratty, Barbara & Kaner, Eileen & O'Donnell, Amy & Ogden, Margaret E. & Pain, Helen G. & Shenkin, Susan D. & Mercer, Stewart W., 2023. "A comparative overview of health and social care policy for older people in England and Scotland, United Kingdom (UK)," Health Policy, Elsevier, vol. 132(C).

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    More about this item

    Keywords

    e-government; digital media; information technology; digital literacy; public services;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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