IDEAS home Printed from https://ideas.repec.org/a/tec/journl/v25y2021i1p37-48.html
   My bibliography  Save this article

Determinants of student loyalty from service quality through their satisfaction in Bphram education - A proposed model

Author

Listed:
  • Nguyen Thanh Nghia

    (Department of Management, Malaysia University of Science and Technology, Malaysia & Faculty of Pharmacy, Nguyen Tat Thanh University, Vietnam)

  • Harwindar Singh

    (School of Business, Malaysia University of Science and Technology, Malaysia)

  • Thai Hong Thuy Khanh

    (Faculty of Finance and Accounting, Nguyen Tat Thanh University, Vietnam)

Abstract

Educational service is recognized as an emerging term in academic sectors. In global perspective, higher education is affirmed as a business and students, or parents and other related bodies are customers of universities. For their sustainable development, they insist on development and enhancement of their service quality by improving student satisfaction. Significantly, research of factors affecting student loyalty from service quality with the intermediating role of customer satisfaction of Bpharm education institutions Vietnam is really limited. Hence, this study is to propose a theoretical model on that matter for private universities located in Ho Chi Minh city in special and in Vietnam in general. To achieve that objective, the study uses mainly qualitative approach with the techniques of the systematic review, the meta-analysis, and the expert consultation with the data from different sources including Google Scholar, Scopus, Web of Science (WoS), EBSCO, Cengage and Springer, etc. From which, 145 publications have been found eligible for this study. Also, the study contributes to the knowledge of educational quality management and requires empirical studies to confirm whether the proposed framework exists or is adjusted for practical implementation.

Suggested Citation

  • Nguyen Thanh Nghia & Harwindar Singh & Thai Hong Thuy Khanh, 2021. "Determinants of student loyalty from service quality through their satisfaction in Bphram education - A proposed model," Technium Social Sciences Journal, Technium Science, vol. 25(1), pages 37-48, November.
    • Handle: RePEc:tec:journl:v:25:y:2021:i:1:p:37-48
    as

    Download full text from publisher

    File URL: https://techniumscience.com/index.php/socialsciences/article/view/5022/1729
    Download Restriction: no
    File URL: https://techniumscience.com/index.php/socialsciences/article/view/5022
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Nino Tandilashvili, 2019. "Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University," Proceedings of the 13th International RAIS Conference, June 10-11, 2019 05NT, Research Association for Interdisciplinary Studies.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Keywords

      Bphram Education; Education Quality; Student Loyalty; Student Satisfaction;
      All these keywords.

      JEL classification:

      • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
      • Z0 - Other Special Topics - - General

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tec:journl:v:25:y:2021:i:1:p:37-48. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tasente Tanase (email available below). General contact details of provider: .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.