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Intellectual Capital: Firms' Hidden Source of Service Quality in the Microfinance Industry in Uganda

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  • Nixon Kamukama

Abstract

The author examines the relative contribution of individual intellectual capital elements on service quality in Uganda's microfinance industry (MFI), adopting analysis of moment structures, a form of structural equation modeling. Other than relational capital, intellectual capital elements are strong predictors of service quality with predictive power of 34%. To boost the wealth of MFIs, managers should use a suitable intellectual capital blend that increases firm value. Since the results of this study clearly show that human capital is the most important intellectual resource, MFIs should source for competent people who play key roles in the industry.

Suggested Citation

  • Nixon Kamukama, 2013. "Intellectual Capital: Firms' Hidden Source of Service Quality in the Microfinance Industry in Uganda," Journal of African Business, Taylor & Francis Journals, vol. 14(3), pages 150-161, December.
    • Handle: RePEc:taf:wjabxx:v:14:y:2013:i:3:p:150-161
    DOI: 10.1080/15228916.2013.844012
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    Cited by:

    1. Shaun McQuitty, 2018. "The Purposes of Multivariate Data Analysis Methods: an Applied Commentary," Journal of African Business, Taylor & Francis Journals, vol. 19(1), pages 124-142, January.
    2. Asongu, Simplice A. & Nwachukwu, Jacinta C., 2018. "Educational quality thresholds in the diffusion of knowledge with mobile phones for inclusive human development in sub-Saharan Africa," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 164-172.
    3. Simplice A. Asongu & Vanessa S. Tchamyou & Paul N. Acha-Anyi, 2020. "Who Is Who in Knowledge Economy in Africa?," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(2), pages 425-457, June.

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