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Examining the Impact of E-privacy Risk Concerns on Citizens’ Intentions to Use E-government Services: An Oman Perspective

Author

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  • Dhiyab Al Abri
  • Tanya McGill
  • Michael Dixon

Abstract

The risks associated with online transactions influencing the use of e-services and e-government services include e-privacy concerns. This study has examined the impact of e-privacy risk concerns on the acceptance of e-government services in Oman using an integrated model. The model is based on Liu, Marchewka, Lu, and Yu’s (2005) privacy-trust-behavioral intention model, the broader technology acceptance literature, and recent work on e-privacy awareness and protection. Data was collected by questionnaire from Omani citizens. The model was then tested using PLS. The study found that e-privacy risk concerns and perceptions of the protection available against risks influence citizens’ intentions to use e-government services via their influence on the perceived trustworthiness of these services. Thus trustworthiness is a factor that could be an obstacle to successful e-government services project implementation.

Suggested Citation

  • Dhiyab Al Abri & Tanya McGill & Michael Dixon, 2009. "Examining the Impact of E-privacy Risk Concerns on Citizens’ Intentions to Use E-government Services: An Oman Perspective," Journal of Information Privacy and Security, Taylor & Francis Journals, vol. 5(2), pages 3-26, April.
    • Handle: RePEc:taf:uipsxx:v:5:y:2009:i:2:p:3-26
    DOI: 10.1080/15536548.2009.10855861
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