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Uniform-price auctions in staffing for self-scheduling service

Author

Listed:
  • Yanling Chang
  • Lu Sun
  • Matthew F. Keblis
  • Jie Yang

Abstract

This research examines a uniform-price auction mechanism in managing staffing for self-scheduling business such as task sourcing and work-from-home call centers. We consider two types of service providers: Type-1 agents who require advanced notice before a shift starts and Type-2 agents who are flexible enough to be scheduled on-demand. We develop an integrated framework that can jointly analyze demand forecast, short-term scheduling, and long-term planning of staff capacity. We discuss the adoption of a blended workforce in scheduling and the implication of attrition costs in the long-term staffing. In addition, we compare the auction model with a popular fixed-wage model, in order to examine under what conditions the auction model is preferred. These results provide insights to staff managers on the choice of staffing and wage models.

Suggested Citation

  • Yanling Chang & Lu Sun & Matthew F. Keblis & Jie Yang, 2020. "Uniform-price auctions in staffing for self-scheduling service," IISE Transactions, Taylor & Francis Journals, vol. 53(6), pages 719-734, November.
    • Handle: RePEc:taf:uiiexx:v:53:y:2020:i:6:p:719-734
    DOI: 10.1080/24725854.2020.1841345
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